1. Delete a website plan
Open RoomWish in the browser you used to create the plan. On the room-styling screen choose Delete this plan and its photos, then confirm.
This removes that plan’s uploaded photos, previews, linked quote request and associated interview text and gift email. A pending gift request is withdrawn. Limited duplicate-prevention and gift-fulfilment records may remain; use the support route below to request their review or deletion. If you created several plans, identify each one you want removed.
2. Historical WhatsApp pilot data only
From your participating number, send DELETE (or 删除) to the RoomWish styling bot you used. While the test service is active, the command removes your RoomWish test profile, queued messages and stored WhatsApp previews. You will lose the remaining test allowance. No confirmation message is sent after the profile is erased.
This does not delete a separate website plan, messages already on your phone, or records held independently by WhatsApp or other providers. STOP only pauses processing; it does not delete records.
If the bot is inactive, your test has expired, or you want confirmation, contact RoomWish website support. The website workflow does not require WhatsApp.
3. Request deletion through support
Reply to an email from us, or write to designer@roomwish.net with the subject “RoomWish data deletion request”. If you have a website account with a saved room, you can also use RoomWish website support, which requires signing in. Tell us which records you want removed and, if available, your plan/quote reference or the WhatsApp number used for the pilot. To identify a gift request, you may provide the email used for that request. No purchase or active subscription is required.
We may ask you to confirm ownership through the original contact channel. We will acknowledge the request, explain any necessary verification and confirm the outcome or any records we must retain. Never send your password, API key, payment-card details or identity documents in an initial request.
If you lost browser access, this support route can also help with a website plan. Please describe when you used the service and any reference you saved, so we can locate the correct record without disclosing someone else’s information.
4. Photos or emails you sent us by email
Reply to our email, or write to designer@roomwish.net with the subject “RoomWish data deletion request” and tell us which photos to delete. We may ask you to confirm through the same email address.
What may remain
Records necessary for an unresolved dispute, legal obligation or proportionate abuse prevention may need to be retained. Research gift status or a duplicate-prevention hash can remain after the website’s self-service deletion. Ask support for a review of these remaining records. RoomWish deletion does not automatically remove copies already downloaded by you or provider records outside our control.
See the privacy policy for the information we process and who provides the service.
中文说明：网页内选择“Delete this plan and its photos”删除方案；WhatsApp 测试期间向机器人发“DELETE”删除测试记录。若机器人未运行、测试已到期，或需要确认删除结果，请通过网站“我的询价”请求协助。其他删除请求可回复我们的邮件，或写信至 designer@roomwish.net，标题写“RoomWish data deletion request”；网站“我的询价”入口仅适用于有网站账号且已保存房间的用户。通过邮件寄来的照片：直接回复我们的邮件或写信至上述邮箱，说明要删除哪些照片，我们可能会通过同一邮箱请你确认。网页方案和 WhatsApp 记录不自动互相删除。